Unfortunately we are not a big enough seller on Amazon (it is our secondary sales channel and only accounts for about 5-8% of our yearly revenue), so we do not

Unfortunately we are not a big enough seller on Amazon (it is our secondary sales channel and only accounts for about 5-8% of our yearly revenue), so we do not have a personal rep. Support related to seller issues is generally pretty bad and it may take weeks and multiple tickets to get 2-3 minutes of phone time with a representative based in the United States. Most of the time you will get someone from a call center in India, who is very good at telling you that what you need can't be done 5 different ways. I would imagine that once you get to a certain level of revenue, you can request to have a rep and will get more personal attention to your issues. I have no idea what the bar is, but probably at least $5 million of yearly revenue - which means Amazon makes $750,000 from you in fees.