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Until very recently, and due to a job change, my family and I have had KP as our healthcare provider. So many people derided managed healthcare, and KP specific
by swasheck 9y ago
Until very recently, and due to a job change, my family and I have had KP as our healthcare provider. So many people derided managed healthcare, and KP specifically, but we (my family, and I) loved it.
"It's like I'm a Walmart or Disney World for healthcare" is a comment that we heard a lot. So? When pressed about the Walmart comparison, it had more to do with availability than quality. I could never get a solid answer justifying the Disney World comment, but I like Disney World and so does my family.
I also liked having everything in one clinic. I didn't have to drive across the city to find a lab or a pharmacist. Friends would raise the specter of prescription price-gouging, but when we'd compare prices on prescriptions that we'd held in common, we paid quite a bit less than they had.
I also generally had the sense that the people employed there had genuine care and concern for our health and well-being. Not that they shouldn't, and not that they're better than other providers, but the notion that you're a piece in a big machine (a common argument lobbed against KP) is ludicrous and probably based more on personal bias than actual experience.
Yes, as an organization they're going to want to cut costs (another common argument against KP and managed healthcare, in general). Yep. They do. That's true. That never translated into a diminished level of care for us. It did mean that they didn't order a bunch of unnecessary tests, but our PCPs always listened to us and would suggest their course of action, and we'd negotiate a course of care if there was any sort of dissonance between us about what we wanted. This is similar to my experience in the broader "Family Practice" world too.
I've now been on UHC for about 2 months. In that time, I've had to take 3 phone surveys, and fill out 2 Internet forms confirming that nobody in my family has any other insurance. The proliferation of UC/ER pop-ups in neighborhoods is evidence of the profiteering that occurs in our healthcare industry (because of loose medical coding standards). I've always felt insulated from that side of healthcare while with KP, but right now I honestly feel very vulnerable and kinda regret taking an otherwise excellent job because of this insurance transition.
- lnanek2 9y agoI had the same experience with UHC when I was forced to switch to it for a job. Numerous surveys, even by third party companies, that eventually resulted in them denying to pay for treatment when they really were my only provider. They kept claiming we had KP when we didn't, and claimed the claim had to go through KP first even though it was an in-network UHC provider, which is completely inapplicable to KP and would have no way to submit a claim to KP anyway. So even if we had KP and KP was primary UHC would have still had to pay, they just knew no one could successfully put the paperwork through to get them to pay.