After looking into it some more, it appears as though that screenshot was an attempt to simulate what the user may have seen because the agency did not release

After looking into it some more, it appears as though that screenshot was an attempt to simulate what the user may have seen because the agency did not release any sort of official images. Anecdotal evidence led everyone to speculate on what the "bad UI" may have looked like. I still wouldn't call it "fake news", just a half-assed attempt to try to mock-up what the operator saw with little information. Its bad journalism (and should be called out as such!) but its not malicious. And that's why I hate the term "fake news" so much: it carries a negative overtone but it can applied to ineptitude and/or stupidity. Seeing as ineptitude and stupidity are rampant in life, assigning malice to them could be used as a rhetorical technique by a bad actor. For example, a politician wanting to bring down news groups that don't support him/her could say that all news is "fake news" and offer up examples such as the "bad ui".