Government everywhere has a massive usability problem. Ignore the policies themselves, ignore the values they represent, the relationship between citizen and go

Government everywhere has a massive usability problem. Ignore the policies themselves, ignore the values they represent, the relationship between citizen and government should be easy and coherent. The solution here is, actually, better software. It's the difference between the law and the way it is enforced. If surveillance capitalism has taught us anything, it's that people will put up with almost any policy as long as it's easy. We should use this knowledge to build interfaces to government programs. Indeed, I foresee a time when one's smartphone keeps all your data, and a "government program" is literally a program that runs on your phone and lets you know, proactively, if you are eligible, and enrollment is one click away. We can and should incrementally approach this goal in all our work.