> It's almost like the software is built for how the company itself works or from an idealistic design standpoint than for the messiness of complicated work. I

> It's almost like the software is built for how the company itself works or from an idealistic design standpoint than for the messiness of complicated work. Isn't this a take on Conway's law? As for your Jira point, so many people abused it to build bad process that it's flexibility is a negative point these days.