Some regional BCBS are nonprofit; Anthem BCBS isn't. Even so, your main point is taken. There's a broad directorship problem with many non-profits, higher edu

Some regional BCBS are nonprofit; Anthem BCBS isn't. Even so, your main point is taken. There's a broad directorship problem with many non-profits, higher eduction, and mutuals. General users of these public services either have no say -or- have no reasonable way to exercise their limited authority. For example, State Farm Mutual permits its subscribers to show up in person on a particular day once per year in order to vote from a set of directors that was selected by... the previous directors. I'm curious what sort of legal/social/technology solutions could be put to use in addressing this administrative capture.