Here's a prime example of why I'm going to wait and see whether Google takes its customers seriously before lavishing significant amounts of time and attention

Here's a prime example of why I'm going to wait and see whether Google takes its customers seriously before lavishing significant amounts of time and attention on building a Google App that's completely hostage to their infrastructure. Half a day of downtime. No explanation on the blog. Nothing you can do but wait and hope. I mean, my $7.95 web host didn't always have great customer service, but I had the option to leave, with less than a day of work. Yeah, I realize that GrandCentral is an acquisition. Maybe their infrastructure isn't up to the "Google standard" -- they wrote it in PHP, or something. Maybe they've been Dodgeballed. Maybe Google Apps will be run by a better manager from a different division with a much bigger customer service budget. Maybe. But I'm sure that Google has more incentive to keep GrandCentral up -- or at least answer questions about it -- than they would have for my lousy Google App.