This is right. While an ideal software business would be written on 20 lines of brilliant, stupid-simple genius code which competitors can't figure out on their

This is right. While an ideal software business would be written on 20 lines of brilliant, stupid-simple genius code which competitors can't figure out on their own, customers would need the small detail which makes the system click for them. Optimising for the least maintenance burden can't be taken to the extreme.