I support it in this extreme case. But as someone who does tons of all-hands support at companies with _really_ good support, please start with normal channels.

I support it in this extreme case. But as someone who does tons of all-hands support at companies with _really_ good support, please start with normal channels. Starting out publicly paints you as really aggressive and hard to work with. To diagnose anything complex, and for your own privacy, you'll need to move to email anyway. You'll get good support either way because we're professionals, but there's no need to start any interaction with a middle finger.