I had the same experience. I couldn't get them to change my country, I provided ID, but somehow they thought it was not real. It was over 1 year and I would ha

I had the same experience. I couldn't get them to change my country, I provided ID, but somehow they thought it was not real. It was over 1 year and I would have bought bitcoins from them if they didn't make this too much of a pain in the ass. Finally, I bought bitcoins from my friends. Lately, I need to sell them and say fuck it, I will create a new account. It worked!