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Sorry you had to go through this. It's pathetic that nowadays the only way to get the attention of a company is to shame them in a public forum. While I'm not

Sorry you had to go through this. It's pathetic that nowadays the only way to get the attention of a company is to shame them in a public forum. While I'm not a big social media fan myself, I'm glad it's there when we need it to call out people and companies like this. This is the only reason that "Kyle" reached out to you, not because they care about you as a customer. It's a shame really.

morogop 9y ago
It’s unfair to say that this is the only way to get a conpany’s attention. The vast majority of companies are run reasonably well. Coinbase is an outlier, a total shitshow. They’re going to get destroyed by Robinhood and similar because they’re a terrible company that was printing money despite themselves, so there was nothing forcing them to admit how utterly terrible they are.
eksemplar 9y ago
I think they may have lost that battle too. I mean, I’ve read a story like this every week since December on various Cryptocurrency subreddits. Maybe it’s just me, but I know I won’t be using Coinbase ever again, and with Robin Hood going into crypto, the criminal behavior at Coinbase is probably going to cost them.
asclepi 9y ago
Social media has partially democratized access to public shaming, in the US at least, as you no longer need to know someone at a media outlet. But luck remains an important factor. If OP had posted an hour earlier or later, it could have never broken out of 1 or 2 upvotes on HN, and his issue would not have been solved.
- thrownaway954 9y ago
  I think the fact that (as someone pointed out) Coinbase is a YC had some help as well. No one likes it when the fight starts coming into their own backyeard.
dx034 9y ago
You could see it as a positive. Until a few years ago, people with influence got preferential treatment. Now anyone with a twitter account can.
quickthrower2 9y ago
It's a bit like an overloaded dev department. They can't meet their obligations, so which JIRA ticket are you working on? Which customer is 'shouting' the loudest? Since most HNers will see through the whole - popular HN rant -> resolved and see it a cynical they should perhaps not also solve the issue but make a statement about how they plan to solve other people who have been waiting this long. Otherwise the message is clear: If you aren't happy, shame us publicly, then you are #1 in the caller queue.

morogop 9y ago

It’s unfair to say that this is the only way to get a conpany’s attention. The vast majority of companies are run reasonably well. Coinbase is an outlier, a total shitshow. They’re going to get destroyed by Robinhood and similar because they’re a terrible company that was printing money despite themselves, so there was nothing forcing them to admit how utterly terrible they are.

eksemplar 9y ago

I think they may have lost that battle too. I mean, I’ve read a story like this every week since December on various Cryptocurrency subreddits. Maybe it’s just me, but I know I won’t be using Coinbase ever again, and with Robin Hood going into crypto, the criminal behavior at Coinbase is probably going to cost them.

asclepi 9y ago

Social media has partially democratized access to public shaming, in the US at least, as you no longer need to know someone at a media outlet. But luck remains an important factor. If OP had posted an hour earlier or later, it could have never broken out of 1 or 2 upvotes on HN, and his issue would not have been solved.

thrownaway954 9y ago
I think the fact that (as someone pointed out) Coinbase is a YC had some help as well. No one likes it when the fight starts coming into their own backyeard.

dx034 9y ago

You could see it as a positive. Until a few years ago, people with influence got preferential treatment. Now anyone with a twitter account can.

quickthrower2 9y ago

It's a bit like an overloaded dev department. They can't meet their obligations, so which JIRA ticket are you working on? Which customer is 'shouting' the loudest? Since most HNers will see through the whole - popular HN rant -> resolved and see it a cynical they should perhaps not also solve the issue but make a statement about how they plan to solve other people who have been waiting this long. Otherwise the message is clear: If you aren't happy, shame us publicly, then you are #1 in the caller queue.