Whenever you have a real customer service problem, send a written letter, registered mail, demanding a specific action or written explanation why the action can

Whenever you have a real customer service problem, send a written letter, registered mail, demanding a specific action or written explanation why the action cannot be taken, sent to you within 30 days. If it doesn't clear itself up, consider small claims court or regular court. You can claim attorneys fees when you win, but beware of you lose (or if there are actually enforcible arbitration agreements in place.)