3 ms·
Bot support sucks. Revolut is a case study in this #fail. Make things clear and idiot proof is a better path to avoiding time answering simple questions. I miss
by sitepodmatt 9y ago
Bot support sucks. Revolut is a case study in this #fail. Make things clear and idiot proof is a better path to avoiding time answering simple questions. I missed the days of some human on the end of a mechanical turk task copy and pasting some loosely related canned answer when with dealing with bots.
- tluyben2 9y agoWith Revolut at least you can just pay for better support; with most services you cannot.
- hw 9y agoTotally agree. Bot support is one of the worst things you can do for your customers. Especially in Coinbase's case where there's $ involved, auto bot responses piss off customers wanting their $ in time. AI is a long way from being at the forefront of customer support. At best AI works well as a complementary tool for customer support agents to help their customers, but not be the customer support agent itself. What Coinbase needs to do is shore up their support team.