I just filed a complaint with the CFPB on the recommendation of another HN user below; it was super easy and I now realize I should have done so much earlier. I

I just filed a complaint with the CFPB on the recommendation of another HN user below; it was super easy and I now realize I should have done so much earlier. I honestly just kept expecting this would be resolved, and was trying my best to be patient and not complain. In retrospect, bad strategy! I should have complained a lot more publicly, earlier. I do hope that someone who works for Coinbase sees this, and I'll be sure to update when/if they resolve it. I don't think that this company is a new Mt. Gox run by scammers like some people on r/coinbase seem to, but I am kind of shocked that I have spent ~6 hours on their customer service line, sent ~10 emails and tweets, and ~10 messages on their online help desk (and now this thread) and I still am just sitting here with an "escalated case" from last year with no updates.