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At one point in the next few hours coinbase employees will enter this discussion. They will probably elevate your issue and make sure you are responded to withi

At one point in the next few hours coinbase employees will enter this discussion. They will probably elevate your issue and make sure you are responded to within hours. This is of course just a measure they take to keep the crowd silent. And it will not help other people with the same/other problems. Please report them to BBB and other authorities within your reach. Companies should receive no love for this kind of behaviour. If you can't scale your customer service with demand stop the signups, like binance did. Coinbase seems to be constantly unable to satisfy spikes in demand, such a company should not be trusted with money.

deleted 9y ago
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benbreen 9y ago
I just filed a complaint with the CFPB on the recommendation of another HN user below; it was super easy and I now realize I should have done so much earlier. I honestly just kept expecting this would be resolved, and was trying my best to be patient and not complain. In retrospect, bad strategy! I should have complained a lot more publicly, earlier. I do hope that someone who works for Coinbase sees this, and I'll be sure to update when/if they resolve it. I don't think that this company is a new Mt. Gox run by scammers like some people on r/coinbase seem to, but I am kind of shocked that I have spent ~6 hours on their customer service line, sent ~10 emails and tweets, and ~10 messages on their online help desk (and now this thread) and I still am just sitting here with an "escalated case" from last year with no updates.
- xkcd-sucks 9y ago
  >I don't think that this company is a new Mt. Gox run by scammers like some people on r/coinbase seem t That's even worse-- If it's malice the people in charge can plausibly decide to make it better; if it's incompetence they may not be able to make it better at all.
miles 9y ago
> Please report them to BBB and other authorities within your reach. The BBB is not part of the "authorities": https://en.wikipedia.org/wiki/Better_Business_Bureau#Criticism https://en.wikipedia.org/wiki/Better_Business_Bureau#Critici... http://money.cnn.com/2015/09/30/news/better-business-bureau-millions/index.html http://money.cnn.com/2015/09/30/news/better-business-bureau-... http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/ http://business.time.com/2013/03/19/why-the-better-business-... https://www.ncconsumer.org/news-articles-eg/the-better-business-bureau-bbb-is-powerless-tohelp-resolve-consumer-complaints.html https://www.ncconsumer.org/news-articles-eg/the-better-busin...
- pharrington 9y ago
  This should be a top level comment. Racketeers like the BBB absolutely must not be confused for legit public institutions.
nikanj 9y ago
They seem to follow the modern model, where support is fully separated from development. People writing the software only learn of customer voes through annual recaps, sanitized for content of course, and the occasional HN post that makes front page. This is a very, very successful model, as demonstrated by many of the biggest companies around.

deleted 9y ago

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benbreen 9y ago

I just filed a complaint with the CFPB on the recommendation of another HN user below; it was super easy and I now realize I should have done so much earlier. I honestly just kept expecting this would be resolved, and was trying my best to be patient and not complain. In retrospect, bad strategy! I should have complained a lot more publicly, earlier. I do hope that someone who works for Coinbase sees this, and I'll be sure to update when/if they resolve it. I don't think that this company is a new Mt. Gox run by scammers like some people on r/coinbase seem to, but I am kind of shocked that I have spent ~6 hours on their customer service line, sent ~10 emails and tweets, and ~10 messages on their online help desk (and now this thread) and I still am just sitting here with an "escalated case" from last year with no updates.

xkcd-sucks 9y ago
>I don't think that this company is a new Mt. Gox run by scammers like some people on r/coinbase seem t That's even worse-- If it's malice the people in charge can plausibly decide to make it better; if it's incompetence they may not be able to make it better at all.

miles 9y ago

> Please report them to BBB and other authorities within your reach. The BBB is not part of the "authorities": https://en.wikipedia.org/wiki/Better_Business_Bureau#Criticism https://en.wikipedia.org/wiki/Better_Business_Bureau#Critici... http://money.cnn.com/2015/09/30/news/better-business-bureau-millions/index.html http://money.cnn.com/2015/09/30/news/better-business-bureau-... http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/ http://business.time.com/2013/03/19/why-the-better-business-... https://www.ncconsumer.org/news-articles-eg/the-better-business-bureau-bbb-is-powerless-tohelp-resolve-consumer-complaints.html https://www.ncconsumer.org/news-articles-eg/the-better-busin...

pharrington 9y ago
This should be a top level comment. Racketeers like the BBB absolutely must not be confused for legit public institutions.

nikanj 9y ago

They seem to follow the modern model, where support is fully separated from development. People writing the software only learn of customer voes through annual recaps, sanitized for content of course, and the occasional HN post that makes front page. This is a very, very successful model, as demonstrated by many of the biggest companies around.