I'm unclear on what the woman should have done if not go to the ER? Had she tried contacting her doctor first or did they immediately go to the ER? What did the

I'm unclear on what the woman should have done if not go to the ER? Had she tried contacting her doctor first or did they immediately go to the ER? What did the insurance company claim she should have done when experiencing severe abdominal pain, take two aspirin? If it had been appendicitis, would that have warranted an ER visit? Did they expect she would be able to distinguish between the two? And as others have asked, how did this visit cost 12 grand?