4 ms·
Why not create profiles of real customer contacts? Use their own words for how they describe themselves and their goals.
by djklanac 9y ago
Why not create profiles of real customer contacts? Use their own words for how they describe themselves and their goals.
- TheOtherHobbes 9y agoThat would require real effort instead of storytelling during work hours. Whoch is harsh, but that’s the point. You are going to get far more insight from real customers than you are from one relatively homogenous sub-department’s imaginary beliefs about who your customers might be. IMO the latter is pretty much the definition of one of David Graeber’s bullshit jobs. http://evonomics.com/why-capitalism-creates-pointless-jobs-david-graeber/ http://evonomics.com/why-capitalism-creates-pointless-jobs-d...
- megaman22 9y agoThere's nothing more valuable than watching customers actually use a product. Almost never will they do it the way you expect, and absolutely never will they want to do it the way that the designer intended. Nothing points out a painful, complicated, broken, confusing UI as quickly.
- ivan_gammel 9y agoIt may make sense, when you have 10 users, but then you can just skip profiling (and, by the way, profiling real users, at least in EU, is strictly limited from legal perspective - it just doesn't worth it). When there are thousands of users, real customer contacts may create unnecessary bias. There's no "average" real person, which means that serving the needs of one real person, you may hurt others too much. Personas are synthetic profiles for a reason: they cover the whole audience of the project or feature.