5 ms·
I’ll throw out another (admittedly anecdotal) issue - cost and effort to develop something that - in my experience - isn’t all that valuable in the end. In my l
by king_magic 9y ago
I’ll throw out another (admittedly anecdotal) issue - cost and effort to develop something that - in my experience - isn’t all that valuable in the end. In my life as a consultant I’ve watched a team of UX ‘experts’ churn for 2 weeks over a set of 5 personas. Jaw dropped every time we would check in - this is what you spent the last 3 days on? Even more stunning was the client’s reaction to the 3rd review of those personas. It was the same 1hr convo as the previous 2 reviews, and no one seemed to think this wasn’t a massive waste of time and their money. After the personas were done, no one ever referred back to them for the remainder of the project. It was one of the greatest ‘value minimization’ excersises I’ve seen in my career.
- deleted 9y ago[deleted]
- mistermann 9y agoReminds me of a RACI matrix experience.
- WaxProlix 9y agoRACI can at least be useful for defining who should be in what meetings early on, how communications should go out, and even CYA later on in the project. It can be good to have investment levels explicitly defined.
- mistermann 9y agoThere are probably plenty of places it's useful that I've just never been exposed to, but I bet for every one of those, there's two or more others using it who don't need it, but only because they were sold it by management consultants at a lean management training course or something like that.