> I'm sick and tired of Silicon Valley companies thinking they can save money on customer support and have societies pick up the tab. Unless they're obliged to

> I'm sick and tired of Silicon Valley companies thinking they can save money on customer support and have societies pick up the tab. Unless they're obliged to by law, they never will. These companies minimize customer support in order to improve the bottom line, and will keep these at a minimal level - just barely enough to get away with that. It's one of the elements of the so-called "disruption".