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>for example a ratio of 1 full time CSR (customer services representative) per 1000 users, not the 1 per 20k or worse they are currently trying to do Hey, that
by daveid 9y ago
>for example a ratio of 1 full time CSR (customer services representative) per 1000 users, not the 1 per 20k or worse they are currently trying to do
Hey, that's the Mastodon model! Relatively small independent servers with own admin/moderator teams responsible only for their own servers. That's scalable moderation.
- noway421 9y agoAren't those more like a maintenance team? While they are moderators, keep the server running and use it themselves, they don't specifically responsible for the posts on their server.
- cyphar 9y agoMastodon has moderation tools[1] that allow administrators of a server to restrict not just users on their own server, but also how other users in the Fediverse can interact with their users. Users can also report content. [1]: https://github.com/tootsuite/documentation/blob/7f81350fe4fe132c37ce12a8ea6db86510995f56/Running-Mastodon/Administration-guide.md#moderating-content https://github.com/tootsuite/documentation/blob/7f81350fe4fe...