Some of it must have been sympathy by the customers too - "We got hacked and and to re-install thousands of machines" as a customer I'd let some late shipping s

Some of it must have been sympathy by the customers too - "We got hacked and and to re-install thousands of machines" as a customer I'd let some late shipping slide. But could the company operate at a permanent performance penalty - i.e. without IT systems. They probably couldn't stay competitive