4 ms·
This seems almost calculated to create backlash, yes. Who says that it’s a rational response though? I could imagine being emotionally blind to the situation an
by IntronExon 9y ago
This seems almost calculated to create backlash, yes. Who says that it’s a rational response though? I could imagine being emotionally blind to the situation and instituting this policy out of ignorance. By the time the hotel realizes they made a bad situation worse... explosion sounds. Any large hotel chain will be like most customer facing business, in that they will have a professional social media presence. Hopefully that person or department would dissuade management from this kind of misstep.
After all, a carefully worded response to the review is far better as an option.
- monksy 9y agoConsidering the context. It's incredibly rational. The hotel used their legal department to put that language in the contract, and to follow up on it. There are much more efficent ways to handle bad publicity.
- skewart 9y agoI doubt the Abbey Inn, a small bed and breakfast in Indiana, has a legal department.
- monksy 9y agoThey do have legal services at their disposal. It may not be in house, but at least they're somewhat prepared for it.
- IntronExon 9y agoA lawyer’s business card in the Rolodex is not a “legal department” by any definition.