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Shouldn't this be an easy way to break the hotel? A hotel implements this policy, the person trapped in that contract reveals the terms neutrally. Third party c
by monksy 9y ago
Shouldn't this be an easy way to break the hotel? A hotel implements this policy, the person trapped in that contract reveals the terms neutrally. Third party concerned citizens overwhelm them with bad reviews? (They're not bound by the terms of the contracts)
- DoofusOfDeath 9y agoAnother viable strategy might be to countersue the hotel for all of the things that were wrong, especially if any of them had health/safety implications, violations of hotel-related regulations, or constituted fraud of any form. I.e., if the hotel comes after you with the torte-law equivalent of a flyswatter, return the favor with a torte-law sledgehammer.
- monksy 9y agoThe problem with that is that the guest is in a very nast power balence. The organization has more resources to defend it's self, the the individual has to cover the cost to sue. Often times it's just suggested to setle.
- Y_Y 9y agoA torte is a kind of cake. I think you may mean "tort".
- goialoq 9y agoRevenge is sweet, though.
- IntronExon 9y agoThis seems almost calculated to create backlash, yes. Who says that it’s a rational response though? I could imagine being emotionally blind to the situation and instituting this policy out of ignorance. By the time the hotel realizes they made a bad situation worse... explosion sounds. Any large hotel chain will be like most customer facing business, in that they will have a professional social media presence. Hopefully that person or department would dissuade management from this kind of misstep. After all, a carefully worded response to the review is far better as an option.
- monksy 9y agoConsidering the context. It's incredibly rational. The hotel used their legal department to put that language in the contract, and to follow up on it. There are much more efficent ways to handle bad publicity.
- skewart 9y agoI doubt the Abbey Inn, a small bed and breakfast in Indiana, has a legal department.
- monksy 9y agoThey do have legal services at their disposal. It may not be in house, but at least they're somewhat prepared for it.
- IntronExon 9y agoA lawyer’s business card in the Rolodex is not a “legal department” by any definition.
- idunno246 9y agoThat’s mentioned in the article as happening to a now shut down hotel.