Great comment, though people should take Jakob Nielsen's site with a grain of salt. He's a bit of a Web 2.0 luddite. I gotta recommend reading "Don't Make Me T

Great comment, though people should take Jakob Nielsen's site with a grain of salt. He's a bit of a Web 2.0 luddite. I gotta recommend reading "Don't Make Me Think" by Steve Krug. It is the best beginning user experience design book out there.