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My experience with Glassdoor has been terrible. A couple of months ago I found an email notification in my inbox that someone had left us a review. I was surpri
by Yabood 9y ago
My experience with Glassdoor has been terrible. A couple of months ago I found an email notification in my inbox that someone had left us a review. I was surprised because we're an early stage three-person startup. We never hired any employees or contractors. The review was bad, and the reviewer who was anonymous claimed that he/she had done an internship with us. As the "owner" of our company's profile on Glassdoor, I had no access to any information about the reviewer, nothing. I flagged the review hoping that Glassdoor would take care of it. A day later I received an email saying, we're sorry, there's nothing we can do, the review stays. They told me that my only option was to reply to the review and hope they'd see that its not for us and remove it. Needless to say, I was not happy. I took a closer look at the review, and found out that the reviewer had mentioned "our office" in Singapore. I did some digging and found another company with the same name in Singapore. I reached out to Glassdoor again with all this info, screenshots, website links, etc and there response was basically the same. Something about their community policy. I was forced to reply to the reviewer who eventually realized we were not the same company and ended up removing the review. The whole process was a huge waste of time and energy. Never again will I trust Glassdoor or anything on it. By the way, there's no way to remove your company's profile. Think long and hard before you create a profile there.
- RhodesianHunter 9y agoThis all seems quite reasonable though. You want people to be able to signal terrible employers to the rest of the market. It really sucks that you got stuck in that situation, but if Glassdoor starts agreeing to take down bad reviews then they just turn into a shakedown racket like Yelp.
- IntronExon 9y agoThe review was for the wrong company though! I took a closer look at the review, and found out that the reviewer had mentioned "our office" in Singapore. I did some digging and found another company with the same name in Singapore. I reached out to Glassdoor again with all this info, screenshots, website links, etc and there response was basically the same.
- smallnamespace 9y ago> if Glassdoor starts agreeing to take down bad reviews Yes, but surely Glassdoor should agree to take down reviews that can easily be verified to be factually untrue?
- lostlogin 9y agoAccording to posts here (4 at this point in time) bad reviews do get taken down.
- mancerayder 9y agoAs the "owner" of our company's profile on Glassdoor, I had no access to any information about the reviewer, nothing." I'm sorry for what happened to your startup here, and the doubtless frustration. But I'm deeply happy owners can't find out who the reviewers are! Can you imagine the fallout? It'd have such a chilling effect to render the site completely useless. Regardless of the negativity, I find tremendous value in reading reviews and looking for themes. Most don't care about outliers.
- carterehsmith 9y agoPerhaps, Glassdoor could add company address to the title? So then, the reviewer that had bad experience with "XXX, Singapore", would not post it against "XXX, Austin, Texas".
- djsumdog 9y agoAnd in this case, the company owner replied "I think you have the wrong company. You never worked for us. There is this company in Singapore with the same name." Even if the original reviewer didn't take it down, that's a valid response. People will see that and be like, "huh .. let me look that up .. yea that seems legit." I mean for something as delicate as this, I feel like there is a limit to what Glassdoor can do and maintain integrity.
- hoorayimhelping 9y ago> People will see that and be like, "huh .. let me look that up .." It's been my experience that few people will see that and even fewer will look it up.
- TheSmiddy 9y agoAnd the people who don't even do the most rudimentary of fact checking aren't the people you want to hire so win win.
- godzillabrennus 9y agoJust wait till someone uses RipOffReport.com to bash you guys for something completely untrue. That site basically only takes down posts if you get a court order or pay their fee for arbitration (and win). The original poster can’t even take down a post if they make a mistake.
- deviationblue 9y agoSeems like you could have just avoided the headache by just replying to reviewer from the get-go? It clearly seemed like a mistake. > "Don't attribute to malice what can be explained by ignorance/stupidity" More ignorance in this case.
- erikb 9y agoYou are the reason why websites like Glassdoor exist. Acting unfairly and feeling mistreated for not succeeding. What the hack... I bet if you talked to the reviewer from the beginning he would've taken down the review immediately.
- danmaz74 9y ago> By the way, there's no way to remove your company's profile. Think long and hard before you create a profile there. Creating a Glassdoor profile for an early stage 3 persons startup doesn't look very useful.