Yeah totally. It's doable My feeling is that stuff is doable, but hard-ish. For example, for this case now you're writing something to interface with the phone

Yeah totally. It's doable My feeling is that stuff is doable, but hard-ish. For example, for this case now you're writing something to interface with the phones? How do you know the phone number is for a certain client? Though I definitely see someone writing a thing where your ticketing/support system grants partial data access, you end up either making the support system pull in information from the DB... or your DB access controls being controlled through the support system. the latter one can potentially introduce security issues. The former one's easier but you can easily run into the "oh, this information's not gettable through the ticketing system".