In my experience, while they will do it as a last resort, what's much more likely to happen is that they will continuously "compensate" for lack of features by

In my experience, while they will do it as a last resort, what's much more likely to happen is that they will continuously "compensate" for lack of features by overloading their current employees, then have them complain about lack of headcount. This is especially true where it comes to things like reports. Reports don't have variance ? Why not have someone copy everything over into a spreadsheet and manually calculate whatever statistics other managers want to see ? They will actually fight having an "export to google sheets" feature, because it would cost them a lot of headcount. And of course, demanding that managers learn a bit of basic (and I do mean basic) programming ("querying" would be a more apt description) to, for instance, do SQL queries on the database so they'd include those statistical measures ... that's just so out of the question it's not funny. There seems to be this need for managers to be the dumbest, most idiotic (but agreeable) people that just do whatever their boss asks of them, mostly by subtly threatening whoever is below them. "Good" companies leave 1 level above the rank and file that actually gets promoted from the rank and file to prevent the worst of the inevitable backlash. And yes, Facebook also definitely works like this, from what I've seen during an extended interview. I can think of 10 examples of this I've seen where I work in the last year.