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Good point. I think it’s intersting that you go to medium for even small claims is a phone call. I find the level of support we can get over chat to be pretty
by hrktb 9y ago
Good point.
I think it’s intersting that you go to medium for even small claims is a phone call.
I find the level of support we can get over chat to be pretty good nowadays, my bank, insurance, company HR also deals with all non lofe threatening issues by mail and messaging only.
We’re finaly getting away from a phone centric world, and I feel the service is actualy better while cheaper and more efficient.
- pavel_lishin 9y agoI specifically chose "phone call" because it's an instant response, and you're certain you're talking to a human being - someone who can empathize, and who can elevate, and who's focused on you, right now. A chat box? That can be a bot. That can be someone in a call center in Hyderabad or Abilene. That can be someone juggling five conversations at the same time, whose ability to escalate starts and ends at a button, the effects of which they don't even really understand.
- nugi 9y agoWe are not. I consistently choose phone support because it is nearly always superior.