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I think you're overestimating how much people can and do rely on Uber support when something goes wrong in an UberPool. And underestimate people's willingness
by eli 9y ago
I think you're overestimating how much people can and do rely on Uber support when something goes wrong in an UberPool.
And underestimate people's willingness assume all the risks with carpooling with a stranger. I see people lined up for a shared carpool to the DC suburbs every day.
- BookmarkSaver 9y agoI contact Lyft and Uber support multiple times a year for various reasons, and I barely even use Line/Pool. Shit happens. If a company is acting as facilitator and money-handler, they are going to get a lot of customer queries, and they are going to alienate most of them if they aren't prepared for it.
- eli 9y agoDo they do something more than give you a full or partial refund after the fact? I think Google can handle that too.