I often ponder company culture and how what's good for the customers and the users can often be at odds. I find it interesting that "cookie licking" is terribl

I often ponder company culture and how what's good for the customers and the users can often be at odds. I find it interesting that "cookie licking" is terrible from the inside, though whenever there are overlapping products from Google customers complain. What's the best way to let the wild ones innovate without confusing the overall product lineup?