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I think that people will almost certainly treat it as something different than hitchhiking, and Google wants them to. In fact, the service depends on it, becaus
by pron 9y ago
I think that people will almost certainly treat it as something different than hitchhiking, and Google wants them to. In fact, the service depends on it, because if people treated it the same, it would happen at the same frequency as it happens today -- which is hardly at all -- and the service will fail.
- eli 9y agoI think you're overestimating how much people can and do rely on Uber support when something goes wrong in an UberPool. And underestimate people's willingness assume all the risks with carpooling with a stranger. I see people lined up for a shared carpool to the DC suburbs every day.
- BookmarkSaver 9y agoI contact Lyft and Uber support multiple times a year for various reasons, and I barely even use Line/Pool. Shit happens. If a company is acting as facilitator and money-handler, they are going to get a lot of customer queries, and they are going to alienate most of them if they aren't prepared for it.
- eli 9y agoDo they do something more than give you a full or partial refund after the fact? I think Google can handle that too.