I agree that Google has a customer-service problem, and would also note that it seems to extend from their consumer tech to their enterprise offerings. For exa

I agree that Google has a customer-service problem, and would also note that it seems to extend from their consumer tech to their enterprise offerings. For example, when Gitlab decided to transition from the cloud, we saw Google Engineers jump in the discussion thread unprompted, criticizing Gitlab's decision and not-very-subtly telling Gitlab to follow up over email. Obviously, these low-level employees weren't directed to act in concert, but it seems like they came from a culture where the customer knows nothing and is always wrong.