I was previously the administrator of a "patient portal" that was connected to our health record system. we had a hard time getting people interested in using

I was previously the administrator of a "patient portal" that was connected to our health record system. we had a hard time getting people interested in using it and signing up. and those who did sign up rarely used it after the first few weeks. when talking to people, the primary reason seemed to be that they wanted to communicate with a person for most healthcare related needs b/c they had questions or wanted clarification/re-enforcement. They used the online portal so infrequently that they never felt confident they could quickly get what they needed accomplished. The notable exception is parents managing the records of their children, which I don't think will be a feature of this v1 health records app. its all about user experience though. i'm hopeful Apple can delivery something that is better than what is available and has come before. i'm worried b/c I don't see it as a v1 and done feature. It will take consistent interaction and improvement as health record systems change and capabilities increase. hopefully apple is committed to it.