I had problems with my google home mini controlling my android tv and went to the help page for it. A chatbox appeared and for about an hour a support agent tal

I had problems with my google home mini controlling my android tv and went to the help page for it. A chatbox appeared and for about an hour a support agent talked me through various things to try (the only thing that worked was factory data reset on the TV). Pretty sure it was not a bot, unless they've gotten really good.