Bose actually has great customer service in my experience, though. I've had problems with two pairs of QC25s after a year of heavy use (the early models had a

Bose actually has great customer service in my experience, though. I've had problems with two pairs of QC25s after a year of heavy use (the early models had a bug where one of the earcups would stop working) and on both occasions Bose replaced them for free. The first time was swapped out on the spot in a Bose store, the second time they did it via RMA. The Bose store also told me they have a policy that if you're ever unhappy with the product, even years down the track for any reason, bring them to the store & they will swap them with a new pair for half price. (I realize this means there must be at least 60% markup on the headphones, but I still thought it was a great policy.)