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I recently bought some Bose headphones and saw that they had a big booklet of warranty terms and conditions. Then on the front of the booklet it said they none
by meta_AU 9y ago
I recently bought some Bose headphones and saw that they had a big booklet of warranty terms and conditions. Then on the front of the booklet it said they none of it was applicable in Australia or New Zealand.
I expect this is due to the same "don't mislead the consumer as to their rights" issue.
- SyneRyder 9y agoBose actually has great customer service in my experience, though. I've had problems with two pairs of QC25s after a year of heavy use (the early models had a bug where one of the earcups would stop working) and on both occasions Bose replaced them for free. The first time was swapped out on the spot in a Bose store, the second time they did it via RMA. The Bose store also told me they have a policy that if you're ever unhappy with the product, even years down the track for any reason, bring them to the store & they will swap them with a new pair for half price. (I realize this means there must be at least 60% markup on the headphones, but I still thought it was a great policy.)
- mezzode 9y agoI've had similarly good experiences with Bose. Had a pair of SoundSport earphones which stopped working after like a year, just went to a store and they replaced it for free. Eventually same thing happened to that pair, and got those replaced for free too.