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Most commenters seem not to have read the actual case. This is not about Steam "preventing abuse". The case here is purely about Steam MISLEADING buyers about

Most commenters seem not to have read the actual case. This is not about Steam "preventing abuse". The case here is purely about Steam MISLEADING buyers about what their rights are. The law is very specific here. For example, if you buy a game off Steam that says it's compatible with Mac, but turns out not to be, you are entitled to a refund. This case is about the fact that Steam's policies misleading people by saying there are no refunds even though consumer protection law in Australia states so. This is a warning to companies who sell software- don't tell people they don't have rights and protections when they actually do.

meta_AU 9y ago
I recently bought some Bose headphones and saw that they had a big booklet of warranty terms and conditions. Then on the front of the booklet it said they none of it was applicable in Australia or New Zealand. I expect this is due to the same "don't mislead the consumer as to their rights" issue.
- SyneRyder 9y ago
  Bose actually has great customer service in my experience, though. I've had problems with two pairs of QC25s after a year of heavy use (the early models had a bug where one of the earcups would stop working) and on both occasions Bose replaced them for free. The first time was swapped out on the spot in a Bose store, the second time they did it via RMA. The Bose store also told me they have a policy that if you're ever unhappy with the product, even years down the track for any reason, bring them to the store & they will swap them with a new pair for half price. (I realize this means there must be at least 60% markup on the headphones, but I still thought it was a great policy.)
  - mezzode 9y ago
    I've had similarly good experiences with Bose. Had a pair of SoundSport earphones which stopped working after like a year, just went to a store and they replaced it for free. Eventually same thing happened to that pair, and got those replaced for free too.

meta_AU 9y ago

I recently bought some Bose headphones and saw that they had a big booklet of warranty terms and conditions. Then on the front of the booklet it said they none of it was applicable in Australia or New Zealand. I expect this is due to the same "don't mislead the consumer as to their rights" issue.

SyneRyder 9y ago
Bose actually has great customer service in my experience, though. I've had problems with two pairs of QC25s after a year of heavy use (the early models had a bug where one of the earcups would stop working) and on both occasions Bose replaced them for free. The first time was swapped out on the spot in a Bose store, the second time they did it via RMA. The Bose store also told me they have a policy that if you're ever unhappy with the product, even years down the track for any reason, bring them to the store & they will swap them with a new pair for half price. (I realize this means there must be at least 60% markup on the headphones, but I still thought it was a great policy.)
- mezzode 9y ago
  I've had similarly good experiences with Bose. Had a pair of SoundSport earphones which stopped working after like a year, just went to a store and they replaced it for free. Eventually same thing happened to that pair, and got those replaced for free too.