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I'm the co-founder at Missive[1], an email client for teams. Our vision is to become the communication hub for any business, by both replacing email client and

I'm the co-founder at Missive[1], an email client for teams. Our vision is to become the communication hub for any business, by both replacing email client and chat app. A lot of people compares us to Front, but we are more focused on the email/chat experience than customer support experience. Thus our pricing reflects this vision, where we charge ~$8-$12/seat/month. [1] https://missiveapp.com/ https://missiveapp.com/

unabst 9y ago
If you had said you were replacing outlook, I'd be less surprised. You seem more email focused. Front's front page slogan is "The shared inbox for teams." I'm always puzzled when they attack modern email in their PR. They should just stick to "universal team inbox". When I see missive, I see "team email with chat." Well, we chat on Discord already, so that's not the pain point. Front's main appeal to me at least was their multi-channel inbox. Customer support these days is not just email but social media and even texting. It can all be done through email, and even that can all be done through gmail, which is what we're doing now, and what I suspect a lot of people are doing. But removing inefficiencies in this day to day process immediately cuts costs when you're paying people for this work. Hence zendesk and their no free plan position, except, they're not multi-channel, and I was never impressed by them being on the customer end of a zendesk using company. I'd always think "crutch" when I saw an email from a business that didn't bother to re-brand their zendesk (assuming it's possible, if not, I guess they did well for themselves and my impressions were unimportant). PS. Your logo reminds me of men's underwear. I thought twice about mentioning it, and I know others would too. Not that I'd hold it against you, but (I do logo design, is my excuse for mentioning it).
- plehoux 9y ago
  > When I see missive, I see "team email with chat." Well, we chat on Discord already, so that's not the pain point. Pain point here is when you start to have those internal conversations spread across many silos. There is beauty and simplicity to manage all your conversations whether email, chat or mixed of both in a one convenient place. > PS. Your logo reminds me of men's underwear. Firs time I hear that one. :)
  - unabst 9y ago
    > email, chat or mixed of both in a one convenient place. No, exactly. But you are always at risk of being just another channel. So you need to beat the rest. Or be above them. Or at least consolidate a few. Front does a better job of marketing themselves as such (not the outlook argument, their inbox argument). If you could pull in "channels" or have an open API for adding custom channels where users can participate in helping build your catalog, I think that would help. The beauty of discord is with webhooks. Slack has "integrations" but they needed 1st party support. And I'd use Zapier to bridge the gaps. But most API sets have webhook support. And Discord allows for postings via webhooks. So I have a simple REST webhook processor page that takes incoming webhooks and posts to discord and everything else. Not that webhooks are your answer, but just an example of a common chat app setup with a drastically better/easier feature set than their major competition. > Firs time I hear that one. :) It's the combination of white and the curves. Reminds me of boxer briefs every time. An easy fix would be to sharpen the rounded corners, but it's none of my business. Either way, I have nothing but respect for you and your business. I wish you only the best ;)
a13n 9y ago
We use Missive over at Canny for team email collaboration. It's super useful and pleasant to use. Read receipts, shared inboxes, team communication on emails, and much more. Definitely worth the money.

unabst 9y ago

If you had said you were replacing outlook, I'd be less surprised. You seem more email focused. Front's front page slogan is "The shared inbox for teams." I'm always puzzled when they attack modern email in their PR. They should just stick to "universal team inbox". When I see missive, I see "team email with chat." Well, we chat on Discord already, so that's not the pain point. Front's main appeal to me at least was their multi-channel inbox. Customer support these days is not just email but social media and even texting. It can all be done through email, and even that can all be done through gmail, which is what we're doing now, and what I suspect a lot of people are doing. But removing inefficiencies in this day to day process immediately cuts costs when you're paying people for this work. Hence zendesk and their no free plan position, except, they're not multi-channel, and I was never impressed by them being on the customer end of a zendesk using company. I'd always think "crutch" when I saw an email from a business that didn't bother to re-brand their zendesk (assuming it's possible, if not, I guess they did well for themselves and my impressions were unimportant). PS. Your logo reminds me of men's underwear. I thought twice about mentioning it, and I know others would too. Not that I'd hold it against you, but (I do logo design, is my excuse for mentioning it).

plehoux 9y ago
> When I see missive, I see "team email with chat." Well, we chat on Discord already, so that's not the pain point. Pain point here is when you start to have those internal conversations spread across many silos. There is beauty and simplicity to manage all your conversations whether email, chat or mixed of both in a one convenient place. > PS. Your logo reminds me of men's underwear. Firs time I hear that one. :)
- unabst 9y ago
  > email, chat or mixed of both in a one convenient place. No, exactly. But you are always at risk of being just another channel. So you need to beat the rest. Or be above them. Or at least consolidate a few. Front does a better job of marketing themselves as such (not the outlook argument, their inbox argument). If you could pull in "channels" or have an open API for adding custom channels where users can participate in helping build your catalog, I think that would help. The beauty of discord is with webhooks. Slack has "integrations" but they needed 1st party support. And I'd use Zapier to bridge the gaps. But most API sets have webhook support. And Discord allows for postings via webhooks. So I have a simple REST webhook processor page that takes incoming webhooks and posts to discord and everything else. Not that webhooks are your answer, but just an example of a common chat app setup with a drastically better/easier feature set than their major competition. > Firs time I hear that one. :) It's the combination of white and the curves. Reminds me of boxer briefs every time. An easy fix would be to sharpen the rounded corners, but it's none of my business. Either way, I have nothing but respect for you and your business. I wish you only the best ;)

a13n 9y ago

We use Missive over at Canny for team email collaboration. It's super useful and pleasant to use. Read receipts, shared inboxes, team communication on emails, and much more. Definitely worth the money.