Have you actually experienced that 'Developers see tech support as beneath them'? In the interactions I've had with both computer and science start-ups ( admit

Have you actually experienced that 'Developers see tech support as beneath them'? In the interactions I've had with both computer and science start-ups ( admittedly a small sample set, 3 companies ), I never actually seen this, though maybe I've just lucked out. By and large the fellow devs or engineers did either take care of it or make sure someone was taking care of it as soon as an issue came in. It's not about altruism, it's just that's the best way to convince people to part with their money. As a 'support manager' / back-end coder myself now, I try to follow their example. Got to agree with you that having a dedicated support person might be nice, but I can't imagine it becoming common ... first for the reason you mention, but also the types of people attracted to the instability of start-ups usually wouldn't respond well to 'oh no, John, don't muck about with the code/schematics, we want you to be customer focused'.