In the beginning of this piece I couldn’t figure out who the author was referring to as Google “customers”: Google users or advertisers? If users, this Google e

In the beginning of this piece I couldn’t figure out who the author was referring to as Google “customers”: Google users or advertisers? If users, this Google employee didn’t know who the customer was! Then when the author revealed the innovative business they were most excited about, it was pretty difficult to process. Really? This is the exciting innovation you want in life? Take out delivery? Every day I have to remind myself everyone is different.