I can second this. If I get a support email from a hotmail user the first thing I do is to refund them their upgrade payment, because most of the time it is com

I can second this. If I get a support email from a hotmail user the first thing I do is to refund them their upgrade payment, because most of the time it is completely hopeless. Another pita with hotmail users is when they click the "Report spam" button on email address confirmation emails ...