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If I buy a product from a website using Bolt, and for whatever legitimate reason I do a chargeback, let's say the product never arrived and the company refused
by steve19 9y ago
If I buy a product from a website using Bolt, and for whatever legitimate reason I do a chargeback, let's say the product never arrived and the company refused to acknowledge this, will the anti fraud ban me from buying from any of your clients ever again?
I once had a tracked package marked as delivered, despite the entire neighborhood being cordoned off by police with nobody but residents being allowed in. Despite proof of this, the merchant refused to accept the package was not and could never have been delivered.
- rbres 9y agoNope, you'll only be black-marked if you actually committed fraud. Any time there is a customer dispute, we're able to act as a middle ground often times. If a merchant is a bad-actor, we'll give them some time to fix their customer service. Or, we'd have to part ways with them.
- steve19 9y agoThanks for the reply.