Actually, I think this sort of infrastructure software may be the one area where it's more important to have good pricing than good support, precisely because t

Actually, I think this sort of infrastructure software may be the one area where it's more important to have good pricing than good support, precisely because the usage scales so large. For example, take credit card processors: if a $50mil/year company has a choice between a payment gateway that charges 1.9% and one that charges 2.1%, they'll put up with a LOT of poor documentation, bad API design, and bad support to use the 1.9% company instead--that price savings is $100k a year, enough to hire a great engineer to deal with the bullshit. Similarly, if you have a choice between an infrastructure company that charges you $300k a year vs. one that's $100k a year, a $200k different buys you a lot of "in house support". When things scale big, pricing really matters.