3 ms·
Wow, you're saying 99%+ of chargebacks are claiming not authorized? Would not have expected that.
by ikeboy 9y ago
Wow, you're saying 99%+ of chargebacks are claiming not authorized? Would not have expected that.
- rbres 9y agoNot exactly. Friendly fraud is when a customer is a clear bad actor and, even though they receive the goods/services, they claim they didn't. Merchant-fault is typically behind many of the non-friendly-fraud and non-stolen-card-fraud chargebacks. This includes late shipments, not adhering to return policies, damaged goods, etc.