Right on. I'm an engineer (and one of the founders of Wistia), and I really enjoy talking to customers and doing support. I can understand that this type of beh

Right on. I'm an engineer (and one of the founders of Wistia), and I really enjoy talking to customers and doing support. I can understand that this type of behavior might not be typical, but it's such a huge advantage to have the people building the product interacting directly with the people who are using/buying it. I love it.