3 ms·
Its hit or miss, from experience, in English. I use them heavily for their cheap object storage + backups. But even for cheap, dumb storage situations they so
by AFNobody 9y ago
Its hit or miss, from experience, in English.
I use them heavily for their cheap object storage + backups.
But even for cheap, dumb storage situations they sometimes give "interesting" responses to support questions.
To be fair, I contact them maybe 3 to 4 times a year (always related to hardware / network down issues). So, my experience may not be representative.
- Hetzner_OL 9y agoThanks for the feedback about possible confusion caused by language issues. As the company's in-house English teacher, I am always curious to hear how we're doing in that regard. If you happen to have any old support ticket numbers where English was an issue, I'd appreciate looking at them so that I can integrate them into one of my classes. --Katie, Marketing (and English teacher), Hetzner Online
- AFNobody 9y agoSorry for the confusion, we were discussing OVH support. I've never had that problem with Hetzner support. > When contacting OVH support in French, I generally receive very good support. I sometimes wonder how good the response is when they receive the same question in English.