Not a dark UX, but another move I’ve seen that is line with the stall-for-time method that the author mentions is the requirement for a prior authorization, eve

Not a dark UX, but another move I’ve seen that is line with the stall-for-time method that the author mentions is the requirement for a prior authorization, even for very common medicines. I have seen first-hand the amount of work this tactic creates in medical offices. It definitely allows insurance companies to stall in their approval/payment for medicines and, I’m sure in a % of cases, not pay at all (ie, the paperwork doesn’t get completed, patient gives up trying to navigate the complexity of the system).