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I was just speaking with their customer support about this and it appears (if I understood correctly) that this offering will be replacing the current CX line,

I was just speaking with their customer support about this and it appears (if I understood correctly) that this offering will be replacing the current CX line, which has a lot of SSD space at a competitive price (unlike the new offering). Since I really need the SSD offered by the current/previous CX line (it was the #1 reason that made me move to Heztner) it seems that I'll have to find a new cloud provider... My experience with Hetzner is/was great, but as a customer it's impossible to rely on a service provider that extinguishes a whole service line in a few months and forces me to move a whole infrastructure at a whim...

Hetzner_OL 9y ago
You can still order the previous CX line of servers (the "vServers") via the customer administration interface. There is no official EOL posted yet for the previous CX line. --Katie, Marketing
- jmngomes 9y ago
  Thank you, that wasn't clear from my previous interactions. It would be great to have an EOL warning at least a few months before a service line is discontinued, just to provide enough time for customers to move critical/production workloads to another infrastructure provider.
  - Hetzner_OL 9y ago
    We won't cancel the existing servers/customers. You just won't be able to order the product anymore. --Katie, Marketing, Hetzner Online
  - _jcwu 9y ago
    I seriously don't understand why the support reply got downvoted ...
    - jmngomes 9y ago
      Me neither. I upvoted it.
- djvdorp 9y ago
  Is there a migration path for customers like us that currently own a CX10 vServer to, let's say, a new CX11 Cloudnode that is half the price?
  - Hetzner_OL 9y ago
    Could you please write a support request about this question via Robot? Unfortunately, our technicians do not check social media. (It's too insecure for technical support and we must comply with German/EU data protection laws.) They'll be able to give you a quicker and more detailed answer. --Katie, Marketing, Hetzner Online

Hetzner_OL 9y ago

You can still order the previous CX line of servers (the "vServers") via the customer administration interface. There is no official EOL posted yet for the previous CX line. --Katie, Marketing

jmngomes 9y ago
Thank you, that wasn't clear from my previous interactions. It would be great to have an EOL warning at least a few months before a service line is discontinued, just to provide enough time for customers to move critical/production workloads to another infrastructure provider.
- Hetzner_OL 9y ago
  We won't cancel the existing servers/customers. You just won't be able to order the product anymore. --Katie, Marketing, Hetzner Online
- _jcwu 9y ago
  I seriously don't understand why the support reply got downvoted ...
  - jmngomes 9y ago
    Me neither. I upvoted it.
djvdorp 9y ago
Is there a migration path for customers like us that currently own a CX10 vServer to, let's say, a new CX11 Cloudnode that is half the price?
- Hetzner_OL 9y ago
  Could you please write a support request about this question via Robot? Unfortunately, our technicians do not check social media. (It's too insecure for technical support and we must comply with German/EU data protection laws.) They'll be able to give you a quicker and more detailed answer. --Katie, Marketing, Hetzner Online