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From my experience this is false. Hetzner reacts to abuse notices and I never received a server with blacklisted IP addresses. The only organization that cause

• postit 9y ago
  Same here. I've used Hetzner for two years and I never had any issue regarding blacklisted Ip addresses.
• huhtenberg 9y ago
  They do react to notices, but they don't do much about them. Emailing abuse@hetzner.de yields: Dear Sir or Madam, Thank you for your email. In order for us to process your request, we ask that you please fill out the form at the following link: https://abuse.hetzner.de/ Please use this form for all future complaints. Kind regards Abuse team When told that they already have all the information in the original report, a human suddenly appears and replies that apparently every report needs to include a permission to be forwarded to the customer. Again, in the context of a clearly compromised box one would expect them to first block the box and then "follow up with the customer." Still, even with this permission and several hours in, the box is still spamming, customer is "investigating" and Hetzner has done all they could to handle this incident.
  • Tehnix 9y ago
    Would much rather have them investigate first, so you can't just abuse spam reports to shut down people's servers.
• Lunatic666 9y ago
  Was that a form by Microsoft? Would be great if you could share that, I’ve been looking for something like this forever!
  • jorangreef 9y ago
    To report a false positive blacklisting to Outlook.com: https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3 https://support.microsoft.com/en-us/getsupport?oaspworkflow=... Check your /24 neighborhood first though, one of your neighbors might be sending spam: https://www.talosintelligence.com/reputation_center/lookup https://www.talosintelligence.com/reputation_center/lookup
  • TimWolla 9y ago
    Yes. You can find Hetzner's ( ;) ) explanation here: https://wiki.hetzner.de/index.php/Microsoft_Blacklist/en https://wiki.hetzner.de/index.php/Microsoft_Blacklist/en. It's the first link in the delisting section: http://go.microsoft.com/fwlink/?LinkID=614866&clcid http://go.microsoft.com/fwlink/?LinkID=614866&clcid I also recommend signing up for SNDS.
    • Lunatic666 9y ago
      So cool, thanks a lot. I asked the Microsoft support twice, they didn’t even understand my problem!
• bobince 9y ago
  FWIW: I block Hetzner. They have an automated abuse-handling system that sends your complaint to the spammer and asks them politely to stop. This often works for small-time operation on a single IP address, and for compromised servers, but it's completely inadequate for dealing with large customers and rogue resellers spamming over large netblocks, and against darker-coloured-hat spammers engaging in reprisals. Replying to the automated mails can get you through to a human, but their ops are stuck on a limited script so they're not really any more use than the automated systems. They have no interest in investigating wider patterns of abuse than a single spam from a single IP. I regret having to blacklist but it's not worth the time and frustration of trying to engage with them.
  • kuschku 9y ago
    Considering you said you also block Amazon, https://news.ycombinator.com/item?id=15494970 https://news.ycombinator.com/item?id=15494970, I don’t think your opinion will have much weight on this topic.
    • bobince 9y ago
      I don't aspire to weight, but I don't really know what you're getting at here - amazonses is commonly blocked as its abuse reporting is a brick wall, much worse than Hetzner who are at least trying, if ineffectively. (Not talking about all of Amazon, just SES - AWS for example is a different animal.)
      • kuschku 9y ago
        Considering how many legitimate services are on SES, if you block SES you might as well go with a whitelist for email. That’s what I’m trying to get at here.
  • inimino 9y ago
    Beating spam by playing whack-a-mole is a dead end, that ship sailed long, long ago.