3 ms·
Im disappointed to confirm these are quite real. I've seen a particular case where a benefits enrollment page has a check box list where your selected enrollmen
by pweissbrod 9y ago
Im disappointed to confirm these are quite real. I've seen a particular case where a benefits enrollment page has a check box list where your selected enrollments at the top of the page _silently change as you edit fields near the bottom_. And you can bet which direction those values change. It doesnt hide a submission button like the author's example but it DOES prey on those who neglect to review their submission in full before continuing (which I guarantee is a significant and quantifiable benefit to the payer)
It's a big stretch of the imgaination to dismiss this behavior as 'designer error'. This is a great example of where class action lawsuits can and should be employed.